Frequently asked questions
We’re here to help you get the most out of BION solutions.
FAQ
General
BION provides cutting-edge digital solutions, specializing in ERP systems and workforce management tools that help businesses automate operations, optimize processes, and enhance decision-making. Our flexible solutions are designed to meet the specific needs of diverse industries.
You can reach our support team by email, phone, or dedicated WhatsApp group for your business (only for our ERP solutions). We are available during business hours to assist with any inquiries or technical support you may need. Additionally, our help center offers resources for self-help and submitting enquiries.
BION serves a wide range of industries, including retail, wholesale distribution, manufacturing, construction, transportation, logistics, food and beverage, agribusiness, and more. We provide tailor-made ERP and workforce management solutions that align with the unique challenges of each sector.
Yes! We offer personalized demos to help you understand how our ERP and workforce management solutions can address your business needs. Please contact us to schedule a demo at your convenience.
Absolutely. We offer comprehensive training programs to ensure that your team is fully equipped to use our systems effectively. Whether through on-site training, virtual sessions, or access to our online training resources, we ensure smooth onboarding for your team (terms and conditions apply).
Yes, BION ERP solutions are highly customizable. Whether it’s modifying modules or developing specific workflows, we tailor our ERP system tools to meet your specific business processes and industry requirements.
To get started with BION, you can contact us to discuss your needs and schedule a consultation. We will guide you through the process, from initial assessment to implementation, ensuring that our solutions align with your business objectives and requirements.
FAQ
Enterprise Resource Planning (ERP)
ERP (Enterprise Resource Planning) is a comprehensive software solution that integrates key business processes—such as finance, inventory, HR, procurement, sales, and more—into a single system. It centralizes data and streamlines operations, leading to improved productivity, reduced errors, and data-driven decision-making.
BION ERP offers a wide range of modules, including:
- Purchase
- Vendor Portal
- Inventory
- Sales
- Point of Sale (POS)
- Customer Relationship Management (CRM)
- Marketplace
- Accounting
- Budgeting
- Asset Management
- Expenses
- Manufacturing
- QA/QC
- Preventive Maintenance
- Freight Forwarding
- Fleet Management
- Human Resources
- Payroll
- e-Learning
- Knowledge
- Multi-company
- Project Management
- Timesheet
- Field services
- Moulding
- Call centre performance monitoring
- Cut-make-trim
- Customer Portal
- Mailing List
- Mine hauling
- Vendor contract
- Clinic management
- And more!
Yes, BION ERP is designed with flexibility in mind, allowing for customization to meet your business needs. We tailor modules, workflows, and integrations to align with your industry requirements while maintaining best practices. This ensures a personalized solution without compromising on efficiency or stability.
Absolutely. BION ERP is scalable and can grow with your business. Whether you’re adding more users, expanding into new markets, or adopting new business models, BION ERP can accommodate these changes with ease.
BION ERP integrates all key business functions into a single platform, breaking down data silos and improving communication between departments. With real-time data access and collaboration tools, teams can work more effectively towards shared goals, reducing delays and improving decision-making.
We offer a comprehensive post-implementation support program, including our hypercare period and ERP support, which provides technical and system support after go-live. Our team is available to address system issues, troubleshoot problems, and ensure smooth operations.
Yes, BION ERP can integrate with various third-party applications and services via API integration. This integration helps ensure seamless data flow and enhances overall business processes.
Yes, BION ERP can integrate with various third-party applications and services via API integration. This integration helps ensure seamless data flow and enhances overall business processes.
The implementation timeline for BION ERP varies based on the complexity of your requirements and the size of your organization. Typically, the process involves needs assessment, system configuration, development, testing, data migration, training, and go-live support. We work closely with you to establish a realistic timeline that aligns with your business needs.
Data migration involves transferring data from your existing system to BION ERP. Our team works with you to map out data requirements, clean and validate data, and perform the migration. We ensure that data is accurately transferred and properly integrated into the new system to maintain data integrity.
Yes, BION ERP can integrate with various hardware devices, such as barcode scanners, RFID readers, weighbridge, point-of-sale terminals, and other equipment essential for your business operations. This integration helps automate data capture, streamline processes, and improve overall efficiency in managing inventory, sales, and other critical functions.
FAQ
Workforce Management
ALPHA by BION is a comprehensive workforce management solution designed to enhance productivity and streamline operations for professionals on the go. It includes tools for managing salesforce, field services, and mobile workforces, with features such as real-time GPS tracking, geofencing-based check-in and check-out, and automation.
ALPHA by BION is a comprehensive workforce management solution designed to enhance productivity and streamline operations for professionals on the go. It includes tools for managing salesforce, field services, and mobile workforces, with features such as real-time GPS tracking, geofencing-based check-in and check-out, and automation.
Yes, ALPHA is designed to optimize salesforce management. It allows for the creation of leads, quotes, and orders on-the-go, and provides dashboards to track performance and analyze sales data in real-time.
ALPHA includes geolocation and GPS features for live insights into workforce locations. It offers geofencing to monitor employee locations within predefined boundaries, helping optimize resource allocation and ensure compliance with schedules.
Yes, ALPHA is designed to support a wide range of mobile workforces, not just sales canvassing. Whether your team is involved in field services or any other mobile activities, ALPHA provides the tools and features needed to efficiently manage and optimize these operations.
ALPHA provides robust field service management capabilities, including real-time tracking of field teams, scheduling and planning visits, and monitoring performance. It integrates field operations with back-office processes to optimize efficiency.
ALPHA includes features for scheduling and managing employee attendance. It allows for real-time updates of attendance data, and can be integrated with BION HR & Payroll solutions to streamline workforce management processes.
Yes, ALPHA is suitable for businesses of all sizes. Whether you’re a small enterprise or a large organization, ALPHA can fit your workforce management requirements.
The admin panel in ALPHA allows for centralized data management. It enables users to store and sync key information from field teams, including leads, visits, quotations, and attachments, providing real-time access and insights.
ALPHA includes advanced security features such as face recognition technology, for secure check-out processes.
To understand ALPHA’s functionality in detail, you can explore our comprehensive user manual and guide. These resources provide in-depth information on how to use ALPHA effectively for your business needs.
We welcome your feedback and suggestions for improving ALPHA. You can submit your feature requests through our inquiry form, and our team will consider your ideas for future updates to enhance the platform.
To experience ALPHA’s capabilities firsthand, you can schedule a demonstration or trial. Contact us to get started and discover how our all-in-one workforce management tool can benefit your organization.